AI that listens for the upsell

Managers could not listen to every customer service call, so they could not see whether reps offered add-on services.

1. An n8n workflow collects call transcripts from the contact center.
2. An LLM reads each transcript and returns a structured result: was the add-on offered, and which one.
3. The results give managers a view across all calls, by rep.

• Coaching is based on every call, not a random sample.
• Reps get feedback on real calls.