An AI assistant for each department
Customer service, route care, sales and account care each ask their own playbooks.
Problem
Know-how lived in long documents and in the heads of a few senior people. New staff had to interrupt someone to get an answer.
System
- One NotebookLM assistant per department, grounded only in that team’s own documents.
- A standard 8-section overview for each assistant: scope, sources, owners and what it must not answer.
- Access by role, so each team sees its own assistant.
Outcome
- New staff get answers with a citation to the source document.
- Senior staff answer fewer repeat questions.
Stack
NotebookLMGoogle WorkspaceKnowledge design