Sohum Berdia
← All systems AI enablement

An AI assistant for each department

Customer service, route care, sales and account care each ask their own playbooks.

Problem

Know-how lived in long documents and in the heads of a few senior people. New staff had to interrupt someone to get an answer.

System

  1. One NotebookLM assistant per department, grounded only in that team’s own documents.
  2. A standard 8-section overview for each assistant: scope, sources, owners and what it must not answer.
  3. Access by role, so each team sees its own assistant.

Outcome

  • New staff get answers with a citation to the source document.
  • Senior staff answer fewer repeat questions.

Stack

NotebookLMGoogle WorkspaceKnowledge design
Want this in your company? Book a call